FAQs

• Why wouldn’t I just buy a new pair of boots?

  Danner Recrafting provides you with an option to extend the life of your boots and keep them out of the landfill. Recrafting results in a pair of boots that already fit the anatomy of your foot and stride but with brand new components.

• How do I know if my boots are eligible for Recrafting?

  The type of construction and condition of your boots determines whether we are able to accept them for Recrafting. Due to the duress on the leather during the recrafting process, it is crucial the upper leather portion of the boots be free of holes and other significant cracking.

  Start by inspecting your boots for holes in the leather, as well as worn down or cracked welts and leather rot. Deficiencies in any of these areas may disqualify your boots for Recrafting. Any hole in the leather will make a boot ineligible for recrafting.

  Construction Styles Currently Accepted:

  Stitch Down - When you look down at your boots, there is stitching all around the outside perimeter with no gaps. You can confirm if a given style is Recraftable by referring to the Specifications section on a boot’s product detail page. Please contact us if you are unsure if your boot is eligible for recrafting.

  Common styles include: Mountain Light, Danner Light, Mountain Pass, Acadia, Bull Run, Danner Ridge, Elk Hunter, Marine Expeditionary Boot, Quarry USA, Rain Forest, and Sierra.

  

• Will my boots fit differently when I get them back?

  Depending on your package choice, your boots may feel a little snug when you get them back. Over time, your original liners wear down and when they are replaced with brand new liners they will initially feel thicker. Please allow up to 2 weeks of wear for your boot components to begin to relax and break in.

• What is a boot stretch?

  We are able to stretch the leather upper across the ball of the foot up to one width size. We cannot stretch safety toes, the toe box, the heel or in a lengthwise direction.

• How can I tell if my heel counter is broken or cracked?

  Squeeze the outside of the heel of the boot from the sides. If the boot compresses, the heel counter is likely broken and will need to be replaced.

• Can you remove or replace a safety toe?

  Unfortunately, we are unable to remove or replace a Safety Toe.

• Can you repair or replace leather components?

  Unfortunately, we are unable to patch or replace leather on any of our boots. Also, we cannot replace Denier nylon side panels.

• Can I change the amount of insulation in my boots?

  Boot insulation can be replaced but not augmented. The shell of the boot can only accommodate the original level of insulation value. Increasing or decreasing the insulation impacts the size and fit of the entire boot.

• How should I care for my boots?

  The most critical responsibility of owning high-quality Danner boots is leather care.

  Clean your boots regularly with a medium bristled brush and cold water. Please remember to remove and clean under the laces and thoroughly clean the welt (the piece of leather that runs along the entire outsole of the boot). Once the boots are free of debris and dirt, let them dry.

  After they’ve dried, condition the leather and wipe off the excess with a clean towel. Keeping the leather soft and moisturized will minimize damage caused by drying, aging or cracking.

  Please check out our boot care page for our current Boot Care product offerings.

• Do my Recrafted boots have a warranty?

  For our Recrafting services, the work we perform will remain under warranty for 3 months from the date of completion. The warranty is only applicable to components of the boot that were specifically rebuilt during the Recrafting work. For instance, if you purchased a resole package and the sole starts to peel away from the boot after one month upon receiving them, we would be happy to bring them back for an evaluation. Please give our team a call directly to coordinate the next steps: 503-251-1100 ext. 2311.