Q: Can I buy Danner factory seconds or discontinued boots online?
A: At this time, we do not offer factory seconds or discontinued styles online. However, our Factory Outlet Store in Portland, Oregon, sells seconds and some discontinued product, in addition to products found nowhere else. But you have to visit the store to purchase them; we don’t offer mail order shipment.
Q: What if the Danner dealers near me don’t carry the Danner style that I want?
A: In the event that your dealer does not carry the style that you are looking for, most of our dealers will gladly special order a pair of boots for you. In addition, Danner offers the complete line of boots and accessories available for purchase online or over the phone by calling 800-345-0430. Our Factory Outlet Store in Portland, Oregon also carries a staggering variety of products.
Q: What is the break-in period for a new pair of Danner Boots?
A: Although many people think that our boots are comfortable “right out of the box”, we always suggest that you plan for a certain amount of break-in time before and during your first few times wearing your boots. To begin the process of molding the boots to your feet, wear them around the house for a couple of hours a day for a week or so. You should allow a bit longer for boots with thicker leathers and stiffer components. Once you begin wearing your boots all day, be prepared to treat hot-spots before they turn into blisters by bringing along some adhesive-backed padding such as Moleskin. Before you know it, your Danner boots will feel like old friends.
Q: Where can I get my Danner boots re-soled?
A: All Danner stitchdown styles can be re-soled through the Danner Recrafting Department. In addition, most local cobblers should be able to re-sole them as well. However, if your boots are still under warranty, please send them to Danner for repairs to keep your warranty in effect.
Q: Do Danner boots tend to run a little big or a little small?
A: Danner boots are built off measurements recorded on the Brannock Device. The Brannock Device is the silver foot measuring tool found in nearly every shoe store, so an accurate measurement on that device should give you a good idea of what size Danner boots to purchase.
Q: What forms of payment are accepted in your online store?
A: We currenly accept Visa, Master Card, American Express, and Discover cards to shop online.
Q: Is it safe to use my credit card on your site?
A: Yes, we used SSL technology to encrypt your card information before it is passed through the Internet.
Q: When will my order ship?
A: We usually ship orders within 24 hours of placement. If we do not have the product in stock, you will receive an email with any backorder or cancellation information and a date for when to reorder. For all of our shipping options and details, Please click here.
Q: How do I return or exchange items purchased online?
A: Returns and exchanges are easy. You'll just need to send us your boots along with a form that tells us what to do with your boots. For complete details and to download the form, just click here.
Q: What if my question isn't listed here?
A: If you don't find your question/answer on this list, please send us an email. We will either respond to you individually or let you know that we have posted the question and answer here.
